At Eshopeei Qatar, we value your satisfaction and strive to provide a hassle-free shopping experience. If you're not completely satisfied with your purchase, we’re here to help!

Return Eligibility:

Timeframe: Items can be returned within 5 days of delivery.

Condition: Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Non-Returnable Items:

  • Personal care items (e.g., cosmetics, hygiene products)
  • Digital products & gift cards
  • Customized or personalized items

How to Initiate a Return?

  1. Contact our customer support at 3309 3083 / eshopeeiqatar@gmail.com within the return period.
  2. Provide your order number and reason for return.
  3. Our team will arrange for a return pickup (if applicable) or guide you on the next steps.

 Refund Policy:

💳 Refund Method: Refunds will be processed to your original payment method or as store credit, depending on the situation.

⏳ Processing Time: Refunds take 7- 14 business days after the returned item is inspected.

🚚 Return Shipping Fees: If the return is due to a defective/wrong item, we cover the return shipping.

If the return is for personal reasons (change of mind, etc.), the customer bears the return shipping cost.

Exchange Policy:

Exchanges are allowed for size issues or defective products, subject to stock availability.

For any questions, feel free to contact our support team at 3309 3083. We’re always happy to assist you